Job Description

Company :Highmark Inc.Job Description :JOB SUMMARYThis job partners with assigned Client Managers to maintain and grow existing business and ensure that positive account relationships are maintained. Assist in the preparation of proposals meeting materials and/or sales collateral during the account renewal process. Evaluate recommend and implement processes to ensure that account objectives are met. Serve as the sales liaison between group administrators and Highmark internal departments for problem resolution.ESSENTIAL RESPONSIBILITIESPartner with assigned Client Manager(s) to maintain and grow existing business and ensures positive account relationships are maintained.Assist in the preparation of benefit design analysis for specialized proposals and quotes. Runs financial reports or performs basic financial analysis on utilization data and market research and analysis. Develop detailed specifications for implementation of new products for clients. May conduct enrollment meetings during the account renewal process.Analyze operational business problems and provide problem resolution and effect change to all facets of the company. (i.e. address benefit and administrative issues and recommend alternative solutions for the account etc.) Leverage internal resources to bring the best service and problem resolution to assigned accounts.Work closely with Sales Support Analysts responsible for account processing and set-up to ensure accurate and seamless service delivery. Develop documents and processes to ensure effective communication via work plans for all account implementation activities.Function as the primary contact for the resolution of the day to day account service issues. Support customers during the implementation of sales contracts and throughout the relationship by resolving difficult issues in a timely and professional manner; taking responsibility for customer satisfaction and loyalty.Other duties as assigned or requested.QUALIFICATIONSMinimumBachelors Degree OR 3 years of relevant progressive experience in the area of specialization. Exempted experience requirements effective August 2016PreferredNoneEXPERIENCERequired3 years of relevant progressive experience in the area of specialization OR Bachelors Degree. Exempted experience requirements effective August 2016PreferredNoneLICENSES or CERTIFICATIONSRequiredState specific Producer Licenses for Life Accident & Health are required or must be obtained within 45 days of hire.PreferredNoneSKILLSService orientationDiligenceProblem SolvingCommunicationDrive for ResultsEvaluates CriticallyInfluence Persistence & ResiliencePlanning and OrganizingLanguage (Other than English):NoneTravel Requirement:25% - 50%PHYSICAL MENTAL DEMANDS and WORKING CONDITIONSPosition TypeOffice-basedTeaches / trains others regularlyOccasionallyTravel regularly from the office to various work sites or from site-to-siteRegularlyWorks primarily out-of-the office selling products/services (sales employees)NeverPhysical work site requiredYesLifting: up to 10 poundsConstantlyLifting: 10 to 25 poundsOccasionallyLifting: 25 to 50 poundsRarelyDisclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties responsibilities and qualifications required of employees to do this job.Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.As a component of job responsibilities employees may have access to covered information cardholder data or other confidential customer information that must be protected at all times. In connection with this all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Companys Handbook of Privacy Policies and Practices and Information Security Policy.Furthermore it is every employees responsibility to comply with the companys Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws rules and regulations as well as company policies and training requirements.Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race color age religion sex national origin sexual orientation/gender identity or any other category protected by applicable federal state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race color age religion sex national origin sexual orientation/gender identity protected veteran status or disability.EEO is The LawEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated files/employers/poster screen reader optimized.pdf )We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact number below.For accommodation requests please contact HR Services Online at HRServices@highmarkhealth.orgCalifornia Consumer Privacy Act Employees Contractors and Applicants NoticeReq ID: J217326