Job Description

Company :Highmark HealthJob Description :JOB SUMMARYThis job assumes responsibility of operational support for enterprise contingent workforce solutions working directly with hiring managers technology procurement and human resources. Ensure day-to-day oversight and management of the team. Will meet internal and external performance expectations outlined in the service level agreement (SLA) contract or other documents that govern our area.ESSENTIAL RESPONSIBILITIESPerform management responsibilities to include but are not limited to: involved in hiring and termination decisions coaching and development rewards and recognition performance management and staff productivity.Plan organize staff direct and control the day-to-day operations of the department; develop and implement policies and programs as necessary; may have budgetary responsibility and authority.Oversee the performance of contingent workforce operations and quality of work.Plan manage and oversee all operational support of third party contingent workforce support working directly with Managed Services Provider (MSP) Vendor Management System (VMS) partners to ensure performance is meeting our expectations and issues are triaged in a timely fashion for delivering business staffing needs.Deliver executive and company wide reporting of operations team agreement metrics (Day 1 productivity TAT and Quality).Ensure accurate timely and complete reports for operational and performance metrics related to functional administration. Manage contingent workforce data auditing and compliance reporting requests as needed.Manage operational issues for day-to-day activities respond to high priority complex and/or escalatedrequests and ensure third parties technology teams and hiring managers adhere to all service level agreement metrics.Makes recommendations for business process improvements with a thorough understanding of technical problems and solutions as they relate to the business needs.Represent engage and champion operational needs within the oversight process and structure as outlined in the department ways of working this will ensure efficient and effective management of the services provided.Conduct operational oversight meetings as needed appropriate internal and external partners.Assist in the creation of strategy specific to the functional area and operationalize the approach.Lead the creation and modification of the operating model by which the company and the third party(s) interact.Other duties as assigned or requested.EXPERIENCERequired5 years in Claims Service Workforce Management Procurement Operations or another related function3 years in Leadership / Management / Mentoring role1 year of working with contractsPreferred1 year with Third Party ManagementSKILLSKnowledge of corporate control functions particularly as applied to operational processing and data sharingAbility to think and act independently assume ownership of projects with minimal supervisionExcellent communication skills both listening as well as verbal and written communicationsAbility to quickly grasp and understand new concepts and ideasLogical thought process ability to identify all the steps needed to achieve desired objectivesAbility to influence stakeholders and decision makers - Interact with multiple levels from non-exempt to executive managementConsultative skills such as envisioning a desired outcome and developing solutions to achieve that outcomeManage multiple tasks and projects and forge strong interpersonal relationships within the department with other departments and with external audiencesEDUCATIONRequiredBachelors degree or other related areas OR 6 years of related and progressive experience in lieu of Bachelors degreePreferredMasters degreeLICENSES or CERTIFICATIONSRequiredNonePreferredNoneLanguage (Other than English):NoneTravel Requirement:0% - 25%PHYSICAL MENTAL DEMANDS and WORKING CONDITIONSPosition TypeOffice- or Remote-basedTeaches / trains othersOccasionallyTravel from the office to various work sites or from site-to-siteOccasionallyWorks primarily out-of-the office selling products/services (sales employees)NeverPhysical work site requiredNoLifting: up to 10 poundsConstantlyLifting: 10 to 25 poundsOccasionallyLifting: 25 to 50 poundsRarelyDisclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties responsibilities and qualifications required of employees to do this job.Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.As a component of job responsibilities employees may have access to covered information cardholder data or other confidential customer information that must be protected at all times. In connection with this all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Companys Handbook of Privacy Policies and Practices and Information Security Policy.Furthermore it is every employees responsibility to comply with the companys Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws rules and regulations as well as company policies and training requirements.Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race color age religion sex national origin sexual orientation/gender identity or any other category protected by applicable federal state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race color age religion sex national origin sexual orientation/gender identity protected veteran status or disability.EEO is The LawEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated files/employers/poster screen reader optimized.pdf )We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact number below.For accommodation requests please contact HR Services Online at HRServices@highmarkhealth.orgCalifornia Consumer Privacy Act Employees Contractors and Applicants NoticeReq ID: J217603