Job Description

Company :Highmark HealthJob Description :JOB SUMMARYThis job ensures performance expectations are met for quality of services turnaround time and cost with regard to the contingent workforce lifecycle. This position will ensure that the business and third parties comply with legal regulatory compliance security access contractual and other requirements as applicable. Primary tasks include investigating and resolving issues impacting turnaround time; assisting in budget preparation purchase order management and cost control applicable to vendors; and consulting with senior management as needed on escalations and other issues impacting the business and management of their contingent staffing.ESSENTIAL RESPONSIBILITIESInvestigate and resolve issues hindering contingent workforce ability to deliver expected services to the Organization (Day 1 productivity).Will quickly identify what process steps should be taking place define and understand what process steps are happening/missing/broken and then work with appropriate parties to address the issues. Addressing issues with internal partners such as Hiring Mangers Business Owners Human Resources enGen HMHS Compliance ISRM Security Legal or others. Routing issues with external partners such as: Managed Services Provider (MSP) Vendor management System (VMS) partners staffing agencies critical vendors etc. to the appropriate support personnel to ensure completion.Issues that occur as a result of process or technological failures will require ticket submission that clearly describes the problem and desired outcome as well as providing more information as needed to help drive quick resolution.Generate and deliver reports for operational and performance metrics related to functional administration. Assists with contingent workforce data auditing and compliance reporting.Maintain ongoing communication with identifying and articulating problems to various staff members including senior staff members outside venders etc.Coordinate periodic operational meetings with appropriate internal and external partners to address issues.Frequency and duration of meetings will vary based on needs.Agenda items should be defined in advanced of each meeting.Action items assigned from prior meetings should be tracked and followed-up to ensure resolution.Keep management abreast of issues that endanger the organizations compliance with applicable regulations or legal contracts as well as any poor experience for a large number of members.Communications should include a clear and concise explanation of the problem probable impact if action not taken and recommendation for how to resolve the issue.Due to complexity of most issues collaboration with staff from other departments and / or divisions of the organization as well as the vendor will be required in order to comprehend the full extent of a the issue(s) and develop feasible recommendations.Participate as a team member in testing of new systems enhancements to existing systems and production support.Maintain a thorough understanding of all relevant company policies state and federal regulations governing contingent workforce needs.Utilize project management methodologies as an individual contributor and/or project lead on medium to large-sized projects to produce project deliverables.Other duties as assigned or requested.EXPERIENCERequired3 years in Business Analyst Customer Service Service Desk Operations or related fieldPreferred1 year with Audit and Compliance1 year with Contingent Workforce Operations or Vendor Management OperationsSKILLSDemonstrated consultative interpersonal written and verbal communication and presentation skillsAbility to manage multiple priorities and initiativesExceptional analytical prioritization problem-solving presentation and planning skillsDetail oriented and self-motivated professionalStrong customer service skills and/or working level knowledge of healthcare industryProficient with Microsoft Office SuiteEDUCATIONRequiredAssociates degree OR 4 years of relevant progressive experience in lieu of degreePreferred1 year in Audit and Compliance1 year of Contingent Workforce Operations or Vendor Management OperationsLICENSES or CERTIFICATIONSRequiredNonePreferredNoneLanguage (Other than English):NoneTravel Requirement:0% - 25%PHYSICAL MENTAL DEMANDS and WORKING CONDITIONSPosition TypeOffice- or Remote-basedTeaches / trains othersOccasionallyTravel from the office to various work sites or from site-to-siteRarelyWorks primarily out-of-the office selling products/services (sales employees)NeverPhysical work site requiredNoLifting: up to 10 poundsConstantlyLifting: 10 to 25 poundsOccasionallyLifting: 25 to 50 poundsRarelyDisclaimer: The job description has been designed to indicate the general nature and essential duties and responsibilities of work performed by employees within this job title. It may not contain a comprehensive inventory of all duties responsibilities and qualifications required of employees to do this job.Compliance Requirement : This job adheres to the ethical and legal standards and behavioral expectations as set forth in the code of business conduct and company policies.As a component of job responsibilities employees may have access to covered information cardholder data or other confidential customer information that must be protected at all times. In connection with this all employees must comply with both the Health Insurance Portability Accountability Act of 1996 (HIPAA) as described in the Notice of Privacy Practices and Privacy Policies and Procedures as well as all data security guidelines established within the Companys Handbook of Privacy Policies and Practices and Information Security Policy.Furthermore it is every employees responsibility to comply with the companys Code of Business Conduct. This includes but is not limited to adherence to applicable federal and state laws rules and regulations as well as company policies and training requirements.Highmark Health and its affiliates prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race color age religion sex national origin sexual orientation/gender identity or any other category protected by applicable federal state or local law. Highmark Health and its affiliates take affirmative action to employ and advance in employment individuals without regard to race color age religion sex national origin sexual orientation/gender identity protected veteran status or disability.EEO is The LawEqual Opportunity Employer Minorities/Women/Protected Veterans/Disabled/Sexual Orientation/Gender Identity ( https://www.eeoc.gov/sites/default/files/migrated files/employers/poster screen reader optimized.pdf )We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process please contact number below.For accommodation requests please contact HR Services Online at HRServices@highmarkhealth.orgCalifornia Consumer Privacy Act Employees Contractors and Applicants NoticeReq ID: J217604