Job Description

SummaryThe incumbent serves as a Program Support Assistant for the Program Manager of Social Work Service (SWS) in Comprehensive Social Services (CSS) and is responsible for program administrative requirements. This position is under the supervision of Social Work Program Manager. Learn more about this agencyHelpOverview Accepting applications Open & closing dates 10/20/2022 to 11/09/2022 Salary $41544 - $54008 per year Pay scale & gradeGS 6 HelpLocation1 vacancy in the following location: Pittsburgh PA 1 vacancy Remote job No Telework eligible No Travel Required Not required Relocation expenses reimbursed No Appointment typePermanent - Work scheduleFull-time - ServiceCompetitive Promotion potential None Job family (Series) 0303 Miscellaneous Clerk And Assistant Supervisory statusNo Security clearance Not Required Drug testNo Position sensitivity and risk Non-sensitive (NS)/Low Risk Trust determination process Suitability/Fitness Announcement numberCBSZ-11559761-22-MCJ Control number684572200 HelpThis job is open to The publicU.S. Citizens Nationals or those who owe allegiance to the U.S. Internal to an agencyCurrent federal employees of this agency. Clarification from the agency All US Citizens DIRECT HIRE AUTHORITY: This position is being filled using Direct-Hire Authority (COVID-19 - VA 005) in-accordance with 5 U.S.C. 3304(a)(3) and 5 CFR 337.205(b)(1)-(4).VideosHelpDuties The Program Support Assistant performs a wide variety of assignments associated with maintaining and supporting the work being performed by the Social Work program which involves continuous smooth office operations. Primary responsibility includes the coordination completion and tracking of data and statistical information for these programs as well as being responsible for coordination prioritization and performing office operations. The incumbent plays a critical role in the overall function of the Social Work Services programs. He/she will address new needs and work to find solutions to a variety of issues. Serves as point of contact for other program staff as well as for other administrative clinical and managerial staff and departments throughout CSS and VA Pittsburgh Healthcare System (VAPHS). Major duties include but are not limited to: Performs all clerical support duties required by the SWS programs. Coordinates the prioritization of work with the programs to assure that work is completed in a timely manner. Answers telephone calls received by the program departments and provides required information and/or assistance or makes referral to the appropriate staff members for assistance. Assists in scheduling and management of the Social Work Program Managers Outlook Calendar with scheduling meetings with staff and other VAPHS Programs. Prepares and distributes copies of documents and materials used by the SWS programs including memorandums tracking supplies ordering equipment procedure and protocol handouts teaching documents. Responsible for the ordering distributing and tracking the usage of Pittsburgh Port Authority Bus Tickets. Monitors and maintains regular tracking reports on utilization for auditing and reports any concerns to the Social Work Program Manager. Educates staff in the process of utilizing this resource. Plays a critical role in assisting the program staff in the performance of activities related to the program including the communication with community partners tracking and monitoring: census data service usage quality improvement processes. Identifies issues and tracks trends related to program effectiveness and role implementation particularly as it relates to device usage. Organizes maintains and revises relevant materials and documents (binder PowerPoint presentations etc.) for surveys (Commission on Accreditation of Rehabilitation Facilities (CARF) The Joint Commission (TJC) etc.) and other purposes. Prepares correspondence for the signature of manager/supervisors and other staff and maintains records and files for them. Reviews outgoing correspondence and reports prepared by the staff under the auspices of the supervisor as well as miscellaneous correspondence which is routed through the office before being forward to Associate Director Patient Care Services Deputy Director etc. ensuring proper format grammar accuracy and completeness. Takes minutes at various meetings and transcribes minutes in prescribed format for review/approval by meeting facilitator and distributes to appropriate staff. Ensures correct punctuation spelling grammar and formatting are used and maintains confidentiality. Prepares materials for publication such as pamphlets certificates forms graphs technical manuals or comparable items. Arranges lodging for Liver and Kidney Transplant program. Tracks lodgers using Excel spreadsheet. Reconciles Transplant credit card bills twice a month from hotel enters lodging data into TRACER twice a month for lodging reimbursement. Perform primary and backup timekeeping. Perform other duties as assigned. Work Schedule: 7:30 a.m. - 4:00 p.m. Monday - Friday Virtual: This is not a virtual position. Position Description/PD#: Program Support Assistant/PD021430 Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Financial Disclosure Report: Not requiredHelpRequirementsConditions of Employment You must be a U.S. Citizen to apply for this job Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period Subject to background/security investigation Selected applicants will be required to complete an online onboarding process Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications To qualify for this position applicants must meet all requirements by the closing date of this announcement 11/09/2022. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-06 position you must have served 52 weeks at the GS-05. The grade may have been in any occupation but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the announcement. In this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. You may qualify based on your experience and/or education as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-05 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include but are not limited to: Knowledge and skills of operating standard office and VA computer programs or databases; High levels of attention to detail to perform data entry functions; Knowledge of medical terminology and usages; Ability to determine and follow required formats for VA memos and reports; Ability to plan effectively set priorities coordinate activities and have a high degree of skill in oral and written communication with a variety of people from different backgrounds; Understanding of VA format related to correspondence and procedures specialized terminology and records and accounting programs/systems. You will be rated on the following Competencies for this position: CommunicationsComputer SkillsCustomer Service (Clerical/Technical)Organizational Stewardship Experience refers to paid and unpaid experience including volunteer work done through National Service programs (e.g. Peace Corps AmeriCorps) and other organizations (e.g. professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies knowledge and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience including volunteer experience. Note: A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: The work is sedentary. Incumbent is sitting comfortably to do the work. There may be some walking standing bending carrying of light items such as papers files and books. No special physical demands are required to perform the work. Work Environment: The work is typically performed in an office environment and involves everyday risks or discomforts which require normal safety precautions typical of such places as offices meeting and training rooms. The work area is adequately lighted heated and ventilated. For more information on these qualification standards please visit the United States Office of Personnel Managements website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.Education There is no educational substitution at this grade level.Additional informationThe Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice your most recent performance rating and your most recent SF-50 noting current position grade level and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPMs Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. This job opportunity announcement may be used to fill additional vacancies. To ensure compliance with an applicable preliminary nationwide injunction which may be supplemented modified or vacated depending on the course of ongoing litigation the Federal Government will take no action to implement or enforce the COVID-19 vaccination requirement pursuant to Executive Order 14043 on Requiring Coronavirus Disease 2019 Vaccination for Federal Employees. Therefore to the extent a VA job announcement includes language requiring applicants to be fully vaccinated against COVID-19 pursuant to Executive Order 14043 that requirement does not currently apply to this Job Announcement. VA may request information regarding your vaccination status if selected for the purposes of implementing other workplace safety protocols such as masking physical distancing testing travel and quarantine. Due to COVID-19 VA is currently in an expanded telework posture. If selected you may be expected to temporarily telework even if your home is located outside the local commuting area. Once employees are permitted to return to the office you will be expected to report to the duty station listed on this announcement. Management officials will provide information about returning to the official pre-pandemic worksite when applicable. At that time you may be eligible to request to continue to telework depending upon the terms of your organizations telework policy and the duties of the position. If you are unable to apply online or need to fax a document you do not have in electronic form view the following link for information regarding an Alternate Application. Read more Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be EvaluatedYou will be evaluated for this job based on how well you meet the qualifications above. IN DESCRIBING YOUR EXPERIENCE PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Narrative responses are not required at this time. If you are referred for consideration you may be asked to submit additional job related information which may include but not limited to; responses to the knowledge skills and abilities; completion of a work sample and/or contact for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. For more information on the "Who may apply" eligibility requirements please refer to the OHRM Status Candidates and Other Candidate Definitions document. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment change to lower grade transfer appointment or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA career development services for our existing Veterans and coaching and reintegration support for military service members. Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new windowLearn more about federal benefits.Review our benefitsEligibility for benefits depends on the type of position you hold and whether your position is full-time part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. As a new or existing federal employee you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether youre a permanent part-time temporary or an intermittent employee. You may be eligible for the following benefits however check with your agency to make sure youre eligible under their policies. To apply for this position you must provide a complete Application Package which includes: Resume The following documents are accepted and may be required if applicable to your eligibility and/or qualifications for this position. Please use this checklist to make sure you have included other documents required for your application such as a copy of your transcript (if using education to qualify) SF-50s (current/former Federal employees) documentation to support Veterans Preference claims or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information. Cover LetterDD-214/ Statement of ServiceDisability Letter (Schedule A)Disability Letter (VA)Professional CertificationResumeSF-15SF-50/ Notification of Personnel ActionTranscript SF-50 Notification of Personnel Action (if applicable for Time in Grade and/or Eligibility): Most recent SF-50 if you are a current or former Federal employee An SF-50 showing your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year it may not clearly demonstrate you possess one-year time-in-grade as required by the announcement. In this instance you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade Award 50s do not provide sufficient information and will not be accepted for the purpose of verifying time-in-grade. Examples of appropriate SF-50s include: Within grade increases at the highest grade held; or Promotions with an effective date more than one year old; or SF-50s at the highest grade held with an effective date more than one year old. Veterans Preference: When applying for Federal Jobs eligible Veterans should claim preference for 5pt (TP) 10pt (CP/CPS/XP) or for Sole Survivor Preference (SSP) in the questionnaire. You must provide a legible copy of your DD214(s) which shows dates and character of service (honorable general etc.). If you are currently serving on active duty and expect to be released or discharged within 120 days you must submit documentation related to your active duty service which reflects the dates of service character of service (honorable general etc.) and dates of impending separation. Additionally disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veteran Preference" with required proof as stated on the form. Documentation is required to award preference. For more information on Veterans Preference please visit Feds Hire Vets - Veterans - Job Seekers - Veterans Preference.If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the requi...