Job Description

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients hospitals and insurance companies to improve clinical decision making simplify financial processes and enable better patient experiences to improve lives and support healthier communities. Healthcare RepresentativeIn this role as a Healthcare Representative you will interview and advocate for patients and their families to obtain maximum benefit coverage in a hospital or home health setting.Make a real-world impact helping patients with a rewarding career at Change Healthcare. Bilingual candidates are strongly encouraged to apply!What will be my duties and responsibilities in this job? Interview patients in a hospital setting and/or home visits and work effectively with hospital personnel to assist patients with obtaining maximum benefit coverageComplete applications for state and federal programs (including Health Exchange/Marketplace programs)Achieve and maintain certification designation as Certified Application CounselorReview medical records and take all necessary actions to expedite benefit approvalAdhere to company and legal standards regarding Protected Health Information (PHI) Personal Identifiable Information (PII) and Personnel Transaction Identifier (PTI)Maintain ongoing communication with government agencies regarding the status of claimsProvide updates and assistance to hospital personnel and other Change Healthcare staff as neededMaintain documentation of status of claims and client contract on Change Healthcare and/or hospital computer systemsDetermine when to use a Federal State or Local program application based upon medical definition of disability as it relates to body systems and to functions of daily living and information contained in medical records.What are the requirements needed for this position? 1-3 years of relevant hospital and healthcare experienceHigh School Diploma or equivalentDemonstrated experience with strong work ethics and confidentiality pertaining to medical recordsIntermediate computer/tablet skills and proficiency with Microsoft Office applications (Outlook Excel and PowerPoint)What other skills/experience would be helpful to have? Bilingual candidates preferred - Spanish is highly preferred for this location4-year college degree preferredKnowledge of federal and state programs that will benefit coverage for clientsDemonstrated experience working with people of various educational and socioeconomic backgroundsMeditech experienceWhat are the working conditions and physical requirements of this job? General office demandsProlonged periods of standing and walking in hospital facilitiesAbility to travelAdherence to facility masking requirements at all timesHow much should I expect to travel? Employees in roles that require travel will need to be able to qualify for a company credit card or be able to use their own personal credit card for travel expenses and submit for reimbursement.Unique Benefits:Full-Time employees receive Paid Time Off (PTO) eight (8) paid holidays and two (2) floating holidaysVolunteer days employee giving and matching gifts programs community awards and dollars for doers community partnershipsReady Set Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5000 training assetsYour choice of four medical plans & My Healthy Changes well-being programUS 401(k) savings plan tax free health savings (HSA) and flexible spending accounts (FSA) and educational assistance for eligible employeesDependent Care Flexible Spending Accounts provide pre-tax money for your eligible dependent day care expensesResources for Living provide tools to find family childcare that fit your needsLearn more about Total Rewards at https://careers.changehealthcare.com/Diversity and Inclusion:At Change Healthcare we include all. We celebrate diversity and inclusivity respect each other and value our unique experiences. By being our authentic selves we bring different perspectives into our work and relationships.Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures people and experiences and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversityFeeling Inspired? Ready to #MakeAChange? Apply today!New York and New Jersey Residents Only: The salary range for New York City NY and Westchester County NY is $37720 - $65520. The salary range for Ithaca NY is $32800 $54600. The salary range for Jersey City NJ is $39360 $65520. Pay is based on several factors including but not limited to education work experience certifications etc. In addition to your salary Change Healthcare offers benefits such as a comprehensive benefits package incentive and recognition programs equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare youll find a far-reaching choice of benefits and incentives.Diversity Equity & Inclusion : At Change Healthcare we include all. We celebrate diversity and inclusivity respect each other and value our unique experiences. By being our authentic selves we bring different perspectives into our work and relationships.Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures people and experiences and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity Feeling Inspired? Ready to #MakeAChange? Apply today! COVID Vaccination Requirements We remain committed to doing our part to ensure the health safety and well-being of our team members and our communities. As such some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity genetic information national origin disability or veteran status. To read more about employment discrimination protections under federal law read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP EEO Supplement Final JRF QA 508c.pdf.If you need a reasonable accommodation to assist with your application for employment please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here https://www.dol.gov/ofccp/pdf/pay-transp %20English formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity you acknowledge that you have read and understood Change Healthcares Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) . Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing where applicable in accordance with federal state and local laws.Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race color religion age sex sexual orientation gender identity genetic information national origin disability or veteran status.