Job Description

Change Healthcare is a leading healthcare technology company with a mission to inspire a better healthcare system. We deliver innovative solutions to patients hospitals and insurance companies to improve clinical decision making simplify financial processes and enable better patient experiences to improve lives and support healthier communities. Accounts Receivable Specialist Team Lead Work Location: Fully Remote - U.S.Position: The Account Receivable Specialist Team Lead will create and distribute department wide communications or pathways notifying staff of updated insurance guidelines/processing information. This position will identify and facilitate individual and/or team training needs for new or established team members. They will also participate in meetings with Payers internal departments Client contact(s) and TES Management etc. to address trends in denials and/or unprocessed claims.Core Responsibilities: Compile and analyze information identified by A/R Follow Up Supervisors of current and/or potential billing issues specific to outstanding receivablePresenting data to appropriate parties and partnering to develop resolutionsAssist Supervisor and/or Manager to ensure that daily team operations flow smoothly (i.e. assignment of work manage deadlines quality assurance and management of scheduling and staffing issues)Handles escalated client/patient issues that include but are not limited to unhappy patients/callers and client contacts that may require additional system or technical knowledgeParticipates in daily production assignments that will continue to develop understanding and knowledge of processing guidelines and expectations of respective client(s) payer mixAssist in the responsibility of time and attendance functionsParticipate in employee selection processProvide input in the development of performance appraisal documents; and where appropriate participate in delivery of disciplinary actionsOther duties as assignedRequirements: High School Diploma or equivalent3-5 years of additional schooling/related work experience; including a minimum of 5 years revenue cycle experience requiredIntermediate to Advanced working knowledge of MS Excel MS Word and MS OutlookPreferred Qualifications: Strong customer service experienceIn depth knowledge of various insurance policies and procedures related to claim adjudication and payment processes.Ability to work independently with minimal supervision; drives executionExcellent written and oral communication skillsStrong attention to detailAbility to maintain confidentialityRepresents the office/Organization in a positive manner; supports and encourages strong morale and spirit in his/her team.Can marshal resources to complete tasks and orchestrate multiple activities at once to accomplish goalsAbility to solve difficult problems in a timely manner with efficient resolutionsCan negotiate skillfully in tough situations; can win consensus without damaging relationshipsWorks well with others; ability to work with and communicate with individuals of varying disciplines.Working Conditions/Physical Requirements: General office demandsUnique Benefits : Flexible work environmentsReady Set Grow Career Development Center & access to Change Healthcare University for continuous professional learning & development with more than 5000 training assetsVolunteer days employee giving and matching gifts programs community awards and dollars for doers community partnershipsEmployee wellbeing programs and generous health plansEducational assistance programsUS 401(k) or Group RRSP (Canada) savings plans with matching employer contributionsBe sure to ask our Talent Advisors for more information on location specific benefits and paid time off policiesLearn more at https://careers.changehealthcare.com Eligibility for some benefits may be limited or not available for part-time employees be sure to speak with your Talent Advisor. Diversity and Inclusion: At Change Healthcare we include all. We celebrate diversity and inclusivity respect each other and value our unique experiences. By being our authentic selves we bring different perspectives into our work and relationships. Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures people and experiences and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity LI-remoteFeeling Inspired? Ready to #MakeAChange? Apply today! New York and New Jersey Residents Only: The salary range for New York City NY and Westchester County NY is $49450 - $85920. The salary range for Ithaca NY is $43000 $71600. The salary range for Jersey City NJ is $51600 $85920. Pay is based on several factors including but not limited to education work experience certifications etc. In addition to your salary Change Healthcare offers benefits such as a comprehensive benefits package incentive and recognition programs equity and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with Change Healthcare youll find a far-reaching choice of benefits and incentives. Diversity Equity & Inclusion : At Change Healthcare we include all. We celebrate diversity and inclusivity respect each other and value our unique experiences. By being our authentic selves we bring different perspectives into our work and relationships.Business Resource Groups (BRGs) play a central role in advancing diversity and inclusion at Change Healthcare. They deepen our understanding of different cultures people and experiences and help foster an inclusive workplace. Change offers eight (8) BRGs. Learn more at https://careers.changehealthcare.com/diversity Feeling Inspired? Ready to #MakeAChange? Apply today! COVID Vaccination Requirements We remain committed to doing our part to ensure the health safety and well-being of our team members and our communities. As such some individuals may be required to disclose COVID-19 vaccination status prior to or during employment. Certain roles may require COVID-19 vaccination and/or testing as a condition of employment. Change Healthcare adheres to COVID-19 vaccination regulations as well as all client COVID-19 vaccination requirements and will obtain the necessary information from candidates prior to employment to ensure compliance. Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion age sex sexual orientation gender identity genetic information national origin disability or veteran status. To read more about employment discrimination protections under federal law read EEO is the Law at https://www.eeoc.gov/employers/eeo-law-poster and the supplemental information at https://www.dol.gov/ofccp/regs/compliance/posters/pdf/OFCCP EEO Supplement Final JRF QA 508c.pdf.If you need a reasonable accommodation to assist with your application for employment please contact us by sending an email to applyaccommodations@changehealthcare.com with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here https://www.dol.gov/ofccp/pdf/pay-transp %20English formattedESQA508c.pdf to view our pay transparency nondiscrimination policy.California (US) Residents: By submitting an application to Change Healthcare for consideration of any employment opportunity you acknowledge that you have read and understood Change Healthcares Privacy Notice to California Job Applicants Regarding the Collection of Personal Information (https://www.changehealthcare.com/privacy-notice/privacy-notice-to-california-job-applicants) . Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing where applicable in accordance with federal state and local laws.Change Healthcare is an equal opportunity employer. All qualified applicant will reveive consideration for employment without regard to race color religion age sex sexual orientation gender identity genetic information national origin disability or veteran status.