Job Description

Job DescriptionManages the contact management process by controlling the Medicare lead distribution determining lead assignments collecting results and selecting the disposition and/or next steps for each lead after reviewing/researching and analyzing performance metrics and other performance related factors.- Identifies evaluates and analyzes departmental sales performance. - Generates reports and performance data for review and trend analysis. - Reviews and analyzed other marketing information (such as the No-Call List) in concert with lead management performance data. - Responsible for the data integrity of all contact/lead management system data. - Identifies contact/lead management system enhancements and makes recommendations to appropriate senior management. - Serves as System Administrator for the departments contact/lead management system; performs all system updates as appropriate. - Ensures compliance with all state and federal regulations as well as Coventry policies and procedures.- Conducts system training for sales and administrative staff within an assigned geographic area. - Provides ongoing oversight and instruction for new departmental staff. - Conducts analysis of area membership and other related marketing information. - Makes recommendations for direct mailings and volume of printed materials required. - May review member marketing materials for accuracy of content. Makes all plan specific revisions as required. - May participate in selling Medicare products to qualified prospects to help meet production quotas. - May participate in the recommendation of departmental process improvements. - Attends internal sales meetings training and other company events as requested by management. - Performs other duties as required.Pay RangeThe typical pay range for this role is:Minimum: 48300Maximum: 96600Please keep in mind that this range represents the pay range for all positions in the job grade within which this position falls. The actual salary offer will take into account a wide range of factors including location.Required QualificationsOhio Life & Health license required to sell insurance as required by state law subject to product sold. - Demonstrated experience of strong communication and presentation skills.- Ability to use standard corporate software packages and corporate applications. - Minimum of 1 year recent and related experience in conducting and interpreting quantitative/qualitative analysis.- Excellent computer software skills.Preferred QualificationsExperience in a sales environment preferred.EducationBachelors Degree or equivalent experience (HS diploma + 4 years relevant experience)Business OverviewBring your heart to CVS Health Every one of us at CVS Health shares a single clear purpose: Bringing our heart to every moment of your health. This purpose guides our commitment to deliver enhanced human-centric health care for a rapidly changing world. Anchored in our brand with heart at its center our purpose sends a personal message that how we deliver our services is just as important as what we deliver. Our Heart At Work Behaviors support this purpose. We want everyone who works at CVS Health to feel empowered by the role they play in transforming our culture and accelerating our ability to innovate and deliver solutions to make health care more personal convenient and affordable. We strive to promote and sustain a culture of diversity inclusion and belonging every day. CVS Health is an affirmative action employer and is an equal opportunity employer as are the physician-owned businesses for which CVS Health provides management services. We do not discriminate in recruiting hiring promotion or any other personnel action based on race ethnicity color national origin sex/gender sexual orientation gender identity or expression religion age disability protected veteran status or any other characteristic protected by applicable federal state or local law. We proudly support and encourage people with military experience (active veterans reservists and National Guard) as well as military spouses to apply for CVS Health job opportunities.