Job Description

OverviewSoutheastern Grocers is committed to a culture of belonging and fostering an inclusive environment where we celebrate differences. As a great place to work we empower everyone to be their full authentic selves. Read our Belonging Inclusion and Diversity Statement here. Beverage Specialist  Job PurposeJob SummaryThis role is responsible for increasing customer confidence and loyalty by providing courteous and prompt service consistent operating conditions and a friendly atmosphere. This position will drive sales by offering information and guidance to customers and serving beer and wine while customers shop throughout the stores. Essential ResponsibilitiesPercent Of ResponsibilitiesResponsibility% Of TimeComplianceSells alcoholic beverages according to the standards of both the law and our company. Checks identification for age verification identifying customers who should not be served additional alcohol and monitoring customers to assist in the prevention of open containers leaving the store.50%Operational ExcellenceMaintains first-rate retail operations standards throughout the department. Stocks rotates department products daily and conducts date checks to ensure freshness of products in accordance with specialized date checking processes. Ensures fresh department discard transactions are performed daily. Restocks and use supply items efficiently to eliminate waste and to maintain the lowest supply cost. Operates department equipment and tools and ensure they are working appropriately. Monitors machines ensuring enough soda syrup ice and coffee are available. Ensures signs cpcs and shelf labels are accurate and maintained in all departments. Conducts test scans on categories of merchandise to ensure cpc accuracy description department and taxability. Maintains a well merchandised area and maintains plan-o-grams. Keeps work area clean orderly and free from safety hazards. Reports faulty equipment and hazards to management.25%Customer ExperiencePrepares beverages for store patrons including beer and wine. Completes sales of cups for customers to use for hot and cold drinks. Advises customers on wine beer and coffee selections and storage. Maintains an efficient and organized method of receiving and processing customer orders. Provides continuous attention to customer needs; greets assists and thanks customers in a prompt courteous and friendly manner. Offers product suggestions when appropriate. Use Product knowledge to encourage more food purchases and repeat store visits. Processes customer checkout transactions swiftly and accurately and receive payments by cash check debit/credit cards and vouchers. Maintains control over register and ensure drawer is in balance with total customer receipts.25%DisclaimerPerforms other job-related duties as assigned. QualificationsRequired EducationRequired EducationCourse of StudyHigh School / GEDDiplomaPreferred EducationPreferred EducationCourse of StudySome CollegeBusiness or related fieldLanguage RequirementsLanguage(s) RequiredLanguage(s) PreferredEnglishEnglish and SpanishRelevant ExperienceRelevant ExperienceSupervisory Experience3 - 6 yrs minimumNo Supervisory ExperienceKnowledge Skills & Abilities Required Must be at least 21 years of age. TIPS Training required prior to position start date. *See Addendum Below. Possess a proficient working knowledge of office front end systems and equipment. Basic math skills. Possess proficient computer skills. Compliance with all company policies and procedures. Ability to read write and speak English proficiently. Ability to understand and follow English instructions. High standard of integrity and reliability. Authorization to work in the United States or the ability to obtain the same. Successful completion of pre-employment drug testing and background check. Environmental FactorsEnvironmental FactorsRetail - Location Management: Physical Demands: While performing the essential functions of this position the employee is regularly required to stand or walk on various types of flooring utilize manual dexterity talk see hear smell and perform repetitive movements with both hands and/or both feet. The employee is frequently required to reach at waist level or overhead carry push or lift various loads up to the required weights listed. The employee is occasionally required to sit balance stoop kneel crouch and climb up to 30 ft. Working Conditions: While performing the essential functions of this position the employee may be exposed to working in indoor outdoor cold freezing heated and wet/humid working conditions. Safety Risk Factors: The employee is frequently required to twist back and/or neck walk on a slippery or cluttered floor surface work with hazardous equipment and be exposed to sharp objects. The employee is occasionally required to be exposed to loud noise skin irritants nuisance dust fumes and sprays hazardous cleaning solutions and other toxins. Overall Required Equipment: cleaning supplies and equipment general office equipment register pricing gun scales scanner various material handling equipment such as racks carts pallet jacks shopping carts Department Specific Required Equipment: baler/compactor barista equipment and mixers floral equipment including helium tank cutting implements heat shrink dryer general hardware tools such as a ladder pliers wire cutters general kitchen tools such as utensils thermometer Ice machine shovel powered cutting equipment such as a slicers saws grinders produce equipment including watering machine pineapple corer various knives various ovens stoves rotisserie fryers steamers proofer wrapping equipment Automatic meat wrapper box cutter lobster tanks Personal Protective Equipment: Goggles Gloves Cutting Gloves Fryer Gloves Oven Gloves Back Brace Pulling Requirement: 250 lbs. Lifting Requirement: 70 lbs.Travel Percent & OvernightTravel PercentOvernightNoneNo AddendumRequired Certifications & Trainings:Cicerone Certification; Alcohol Compliance Training; Tapping and Configuring Kegs; Perfect Pour Essentials; Beer Science & Styles; Wine & Spirits Training; Cigar/Humidor training; Sampling station- wine dispenser; DSD/Receiving- Fintech Reclaim; FIM (Fresh Item Management); Cashier training; Cash Office training; Service Desk- Lottery; Grocery- stocking rotation ordering merchandising; Pricing- Tags Signs Ad change; and MOD training- open and close store. Additional Requirements: FSLS Beverage SpecialistAssists in managing pricing integrity to company standards. Resolves pricing problems and cpc file discrepancies. Supports WD Store Manager in managing target inventory levels and balancing the weekly purchase summaries and maintains records of inventory invoices etc. for the store. Enforces store receiving protocols; follows security procedures and control the flow of vendor traffic through the backroom receiving doors during appropriate operating hours. Ensures proper receipt and inspection of DSD merchandise reviews weekly purchase reports and adjustments and control inventory levels. Oversees pickup of excess goods and conduct periodic inspections to ensure proper storage. Processes reclaim damaged and spoiled products according to company policy. Controls the level of unsellable goods. Ensures reclaim is being scanned out daily. Performs inventory transfers with inventory management for all store to store and department to department transfers. Reviews order exceptions and update orders accordingly.