Job Description

Job DescriptionAt Boeing we innovate and collaborate to make the world a better place. From the seabed to outer space you can contribute to work that matters with a company where diversity equity and inclusion are shared values. We’re committed to fostering an environment for every teammate that’s welcoming respectful and inclusive with great opportunity for professional growth. Find your future with us.Boeing is the worlds largest aerospace company and leading manufacturer of commercial airplanes and defense space and security systems. Boeing is inspiring the next century of explorers. We are engineers and technicians skilled scientists and thinkers bold innovators and dreamers. Join us and you can build something better for yourself for our customers and for the world. Since the first commercial flight in 1914 air travel has changed connected and inspired the world.  As an Airline Support Engineer you help enable billions of passengers and billions of pounds of freight to be flown every year. At Boeing we continue to change the world with cutting-edge aerospace technology.Boeing Commercial Airplanes (BCA) has an exciting opportunity for an Experienced Lead or Senior Level Airline Support Engineer - Systems Engineer (Level 3 4 5) to join our Customer Airline Support Engineering team located in Seal Beach California.BCA engineering designs builds certifies delivers and maintains products and services that provide superior safety quality and value to our airline customers. If you are an experienced hands-on engineer who likes to see a project through from start to finish you will love this job. You will be the technical interface between Boeing and airline(s) to help maintain customer’s reliability performance for safe and economical operations.  In this role you will have the opportunity to help resolve systems structures and operational issues across the entire airplane as well as interact with expert engineers and leadership throughout BCA and at airline customers.Airline Support Engineering acts as a technical advocate for the airline customer and responsible for assisting and managing airline specific issues. ASEs use analytics to recommend reliability and operational improvements for the airline customer. They provide a bridge in resolving technical and business/warranty related concerns. ASEs manage Boeing customer engagements through Executive and Technical Review Meetings and act as the Boeing focal point for the customer in addressing and escalating support related issues.                                This position is expected to be 100% onsite with options for virtual days based on statement of work and with management approval.Position Responsibilities: Proactive technical customer advocate for selected airline customers.Lead and understand the perspective of the airlines you represent know the products Boeing provides and work together with the Customer Support team.Develop thorough knowledge of top customer issues. Responsible to lead and drive customer issues to closure by coordinating with functional/integration teams within Boeing.Maintain frequent contact and coordination with Boeing Field Service Representatives and customer airlines.Author and review documentation associated with the airlines utilizing Boeing Communication System messages trip reports meeting minutes reliability reports etc.Know the products Boeing supports including knowledge of commercial model airplanes and airline operations and an understanding of Boeing Customer Support products.Ability to work together with other teams in building and maintaining relationships with Service Engineering Field Service Representatives Customer Engineering Program Management Sales Airline Logistics and others.Use program management skills to lead resolution of customer in-service issues assess priorities determine available resources and develop action plans to resolve the highest priority issues.Ability to manage multiple projects and demands in a dynamic and fast-paced environment.Communicate plans for supporting customers to internal and external organizations and monitor/follow up to ensure the proposed actions to be taken are executed.Interacts and works with senior level executives and mid-level managers at airlines and at Boeing.Must have good verbal and written communication skills and the ability to build constructive relationships in a technically and cultural environment.Will be responsible for coordinating with and presenting to Airline Customer and Boeing Executive Leadership.May be asked to lead activities across customer accounts.Occasional travel to airline bases and customers is required.Will travel periodically to integrate with customers suppliers and other organizationsWill work alternate shifts periodically when needed to support the 24/7 needs of the customer.Basic Qualifications (Required Skill/Experience):Bachelors Degree or higher in engineering computer science mathematics physics or chemistry.5+ years of related engineering experience.Must be willing to work alternate shifts periodically when needed to support the 24/7 needs of the customer.Preferred Qualifications (Desired Skills/Experience): Experience working with organizational leaders to develop & implement plans & objectives.Experience supporting technical questions for airplane programs or similar.Must be willing to travel periodically to integrate with customers suppliers and other organizations.Typical Education & Experience: Level 3: Education/experience typically acquired through advanced technical education from an accredited course of study in engineering computer science mathematics physics or chemistry (e.g. Bachelor) and typically 5 or more years related work experience or an equivalent combination of technical education and experience (e.g. PhD Master+3 years related work experience). In the USA ABET accreditation is the preferred although not required accreditation standard.Level 4: Education/experience typically acquired through advanced technical education from an accredited course of study in engineering computer science mathematics physics or chemistry (e.g. Bachelor) and typically 9 or more years related work experience or an equivalent combination of technical education and experience (e.g. PhD Master +7 years related work experience). In the USA ABET accreditation is the preferred although not required accreditation standard.Level 5: Degree and typical experience in engineering classification: Bachelors 14 or more years experience Masters with 12 or more years experience or PhD with 9 or more years experience. Bachelor Master or Doctorate of Science degree from an accredited course of study in engineering computer science mathematics physics or chemistry. ABET is the preferred although not required accreditation standardRelocation:This position offers relocation based on candidate eligibility. Basic relocation is available for internal candidates.Drug Free Workplace:Boeing is a Drug Free Workplace where post offer applicants and employees are subject to testing for marijuana cocaine opioids amphetamines PCP and alcohol when criteria is met as outlined in our policies.Shift:This is a first shift position with occasional off-hours support required. Typical schedule is   weekdays in the office with optional 1 virtual work day.Diversity & Inclusion Commitment:At Boeing diversity equity and inclusion are enduring company values. We strive to live these values every day not only because it’s the right thing to do but because our success depends on it. The company’s commitment to diversity and inclusion means providing a work environment for all employees that is welcoming respectful and equitable with opportunities for personal and professional development.At Boeing we strive to deliver a Total Rewards package that will attract engage and retain the top talent.  Elements of the Total Rewards package include competitive base pay and variable compensation opportunities. The Boeing Company also provides eligible employees with an opportunity to enroll in a variety of benefit programs generally including health insurance flexible spending accounts health savings accounts retirement savings plans life and disability insurance programs and a number of programs that provide for both paid and unpaid time away from work. The specific programs and options available to any given employee may vary depending on eligibility factors such as geographic location date of hire and the applicability of collective bargaining agreements.Please note that the salary information shown below is a general guideline only.  Salaries are based upon candidate experience and qualifications as well as market and business considerations. Mid-Level: $104550 – $141450Experienced Level: $128350 – $173650 Senior Level: $157250 – $212750Equal Opportunity Employer:Boeing is an Equal Opportunity Employer. Employment decisions are made without regard to race color religion national origin gender sexual orientation gender identity age physical or mental disability genetic factors military/veteran status or other characteristics protected by law.